Exceeding Expectations

Here at Eastern Marketing our goal is to always exceed your expectations. We do this by combining the best products with the best customer service. Here are some wonderful compliments we have recently received…

“I just wanted to take a moment to make you aware of what a superior and kind organization you have. From the lovely lady I spoke with in the phone, Gina, to Carlos, the technician who came out to put on the new panels it’s been a pleasure. You have a great staff.”

-Alycia (Dresher, PA)

“Hello Ester. Valerie and I wanted to send you a quick note to thank you and Marty for your focus on customer service regarding the recent replacement of our XO stove hood, and for your patience dealing with us. We greatly appreciate it. Also, we wanted to let you know that your service technician, David, was here last week. We wanted to commend him for his level of expertise on the Bertazzoni stove and for sharing some very helpful information with us, and also for his excellent customer interaction skills. Your organization has been extremely helpful to us since we began our home renovation almost a year ago. We can honestly say that dealing with Eastern Marketing has been a breath of fresh air compared to many others. Thank you again. Please feel free to share this note with anyone else who may have an interest in knowing how pleased we are with your service levels.”

-Charles (Wayne, NJ)

“I have to say I am very impressed with the customer service you all have shown - very rarely do I ever hear back from a “contact us” submission. Bravo!”

-Rebecca (Bloomfield, CT)

“I want to commend Carlos for the very fine work he performed yesterday on my Bertazzoni range. He was just superb in every way—knowledgeable, skilled, articulate—and he handled my range and the surrounding with great care.”

-Paul (New York, NY)

“Carlos was absolutely the best technician I’ve ever had in my home. I’m really particular about how things are done, and he did absolutely everything right. He was meticulous about dis-assembling the unit, and re-assembling it, keeping every part clean and organized, and working neatly. His appearance and demeanor were top notch as well, and he worked confidently. He also was careful and neat about my home, which I appreciated greatly. Thanks to you Gina as well for setting up my repair so quickly. It was a relief to know the work was set up right away with no hassles!”

-Leo (New York, NY)

“The purpose of this letter is to formally commend Carlos of Eastern Marketing for the excellent repair service he provided for my beloved Bertazzoni stove. In my opinion, the level of service and knowledge of Bertazzoni stove provided was far beyond my expectations. In an era where exceptional white glove repair service has virtually disappeared from service industry the work of Carlos as a serviceman and Gina as a customer service representative should be held up as an example for others to try to emulate while representing Bertazzoni product line.”

-Tamara (New York, NY)

“I am feeling guilty by all the kindness you folks are showing. I absolutely appreciate it… you just don’t see this kind of customer service any longer.”

-Danny (New York, NY)

“Thank you for contacting me regarding comments on my Bertazzoni range… The 5 burner top makes it easy for me to have several dishes at the correct temps at one time. The oven is spacious enough to accomodate a large roaster. We have enjoyed using the broiler - for a variety of foods. My favorite items - breads, cakes, pastries - bake nicely using either the convection or conventional method. The Oven door stays cool - which is important to me with grandchildren being the curious helpers that they can be. The large window makes it easy to watch what is going on in the oven! An unexpected benefit is the fact that the range is up off the floor and open underneath! This makes it easy to keep the floor clean! The stainless steel top and the sealed burners are easy to clean. My home is 100yrs+, the kitchen area is open to the living area; the color, style, and substance of the Bertazzoni range fits perfectly! I have told my friends about my new “cool” range and how much fun it is to have a “new, RED” hot spot in my kitchen!”

-Cynthia (Rehoboth, DE)

“Just wanted to let you know about a conversation I had with a customer - now friend - who bought a (Bertazzoni) 36″ all gas range back about 3-4 months ago. He says it is the best OVEN he has ever had. He said everyone told him not to get a gas oven (but) he keeps a thermometer in it and the temp is always perfect. He says the cooktop is good as well but he is most impressed with the oven. He has told numerous people that I know. They love cooking on/with it every night.”

-Andy (Raleigh, NC)