Our philosophy is simple:
Great products will bring you customers, Great service makes them customers for life.
Do you need outstanding service?
Simply fill in this form or call 800-966-8300
Here’s what our customers have to say…
“Dear Andrea, we had a very good experience with you and your service person who fixed my dishwasher. Thank you so much!!”
“Gina and Kyle, You both have really made this whole experience a great one! The customer service I received from you guys is top notch. Dating back from receiving a unit that was scratched and rails having to be adjusted so they don’t come off the track to changing the sensor on the door so it won’t beep telling me door ajar in the middle of the night. I still would recommend Marvel just based on my experience with you guys. You guys really know how to delight the client! Thanks again and I hope my wine cooler doesn’t act up again. Or I’ll just have to call again. Please pass this message to your supervisor to remind them of what a great team you guys are.”
“Dear Giovanni, I must thank you for all your help. The stove came yesterday and I will use it soon! I’m positive that there is more to this story and I will need your help to prove that the fault of the Bertazzoni malfunction was not your fault. Please call me… I look forward to speaking with you.
P.S. I can’t thank you enough for sending Ariel from Eastern Marketing – he has represented the integrity of the family name and Bertazzoni brand like no other and you should steal him!”
-Respectfully Yours, Marilyn Z.
“Dear Gina, on March 9, 2017, your technician, Carlos Wong, came to my home in New York to fix my Bertazzoni Stove which was not working. I would like to tell you how pleased I was about his work, his demeanor and everything he did. He was polite, efficient and I greatly appreciated his work. Please make sure to pass it along to his supervisors.”
-Thanks again, Beatrice D. (NY, NY)
“Dear Craig, many thanks for your support and quick response to our service call for the oven – The technician was professional and well trained – plus very helpful. Again many, many thanks. ”
-Mary G. (East Hampton, NY)
“Between the holidays and the birth of my son I never got a chance to thank you for your work on the Blomberg refrigerator. It was a tough slog but you got there in the end, and I admire your company for following through and supporting the product.”
“I just wanted to take a moment to make you aware of what a superior and kind organization you have. From the lovely lady I spoke with in the phone, Gina, to Carlos, the technician who came out to put on the new panels it’s been a pleasure. You have a great staff.”
-Alycia (Dresher, PA)
“Hello Ester. Valerie and I wanted to send you a quick note to thank you and Marty for your focus on customer service regarding the recent replacement of our XO stove hood, and for your patience dealing with us. We greatly appreciate it. Also, we wanted to let you know that your service technician, David, was here last week. We wanted to commend him for his level of expertise on the Bertazzoni stove and for sharing some very helpful information with us, and also for his excellent customer interaction skills.
Your organization has been extremely helpful to us since we began our home renovation almost a year ago. We can honestly say that dealing with Eastern Marketing has been a breath of fresh air compared to many others. Thank you again.”
-Charles (Wayne, NJ)
“I have to say I am very impressed with the customer service you all have shown – very rarely do I ever hear back from a “contact us” submission. Bravo!”
-Rebecca (Bloomfield, CT)
“I want to commend Carlos for the very fine work he performed yesterday on my Bertazzoni range. He was just superb in every way—knowledgeable, skilled, articulate—and he handled my range and the surrounding area with great care.”
-Paul (New York, NY)
“Just wanted to let you know about a conversation I had with a customer – now friend – who bought a (Bertazzoni) 36″ all gas range back about 3-4 months ago. He says it is the best OVEN he has ever had. He said everyone told him not to get a gas oven (but) he keeps a thermometer in it and the temp is always perfect. He says the cooktop is good as well but he is most impressed with the oven. He has told numerous people that I know. They love cooking on/with it every night.”
-Andy (Raleigh, NC)
Eastern Marketing Customer Care offers an unparalleled level of service available for those customers who own any of the family of appliances we distribute.
Premium service —
Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms.
The only sign we’ve been in your home is a kitchen full of working appliances.
We get it right on the first visit —
Our highly skilled technicians are extensively trained to work on our brands. Our goal is to make our first visit to your home, our only visit.
High customer satisfaction —
Since we first developed Customer Care, we have closely monitored our clients’ satisfaction with our service.
You can see the some of the glowing testimonials of customers just like you.
Easy To Reach —
Customer Care is available via a toll free number at 800-966-8300 simply fill out the form on this page or email us at firstname.lastname@example.org
Meet our Service Manager Ariel and his assistant David –
“Carlos was absolutely the best technician I’ve ever had in my home. I’m really particular about how things are done, and he did absolutely everything right. He was meticulous about dis-assembling the unit, and re-assembling it, keeping every part clean and organized, and working neatly. His appearance and demeanor were top notch as well, and he worked confidently. He also was careful and neat about my home, which I appreciated greatly. Thanks to you Gina as well for setting up my repair so quickly. It was a relief to know the work was set up right away with no hassles!”
-Leo (New York, NY)
“The purpose of this letter is to formally commend Carlos of Eastern Marketing for the excellent repair service he provided for my beloved Bertazzoni stove. In my opinion, the level of service and knowledge of Bertazzoni stove provided was far beyond my expectations. In an era where exceptional white glove repair service has virtually disappeared from service industry the work of Carlos as a serviceman and Gina as a customer service representative should be held up as an example for others to try to emulate while representing Bertazzoni product line.”
-Tamara (New York, NY)
“I am feeling guilty by all the kindness you folks are showing. I absolutely appreciate it… you just don’t see this kind of customer service any longer.”
-Danny (New York, NY)
“Thank you for contacting me regarding comments on my Bertazzoni range… The 5 burner top makes it easy for me to have several dishes at the correct temps at one time. The oven is spacious enough to accommodate a large roaster. We have enjoyed using the broiler – for a variety of foods. My favorite items – breads, cakes, pastries –
bake nicely using either the convection or conventional method. The Oven door stays cool – which is important to me with grandchildren being the curious helpers that they can be. The large window makes it easy to watch what is going on in the oven! An unexpected benefit is the fact that the range is up off the floor and open underneath!
This makes it easy to keep the floor clean! The stainless steel top and the sealed burners are easy to clean. My home is 100yrs+, the kitchen area is open to the living area; the color, style, and substance of the Bertazzoni range fits perfectly! I have told my friends about my new “cool” range and how much fun it is to have a “new, RED” hot spot in my kitchen!”
-Cynthia (Rehoboth, DE)